Política de envío

SHIPPING POLICY

At Luminora, we offer free shipping on all orders within the United States.

SHIPPING AREAS

We currently ship within the United States.

We do not currently offer international shipping through our online store.

SHIPPING COST

Shipping is free for all orders within the United States.

ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Once your order has been prepared and shipped, you will receive tracking information when available.

DELIVERY TIMES

Delivery times may vary depending on the customer's location, the shipping service used, and carrier conditions.

Estimated delivery times do not necessarily include order processing time.

Luminora cannot guarantee an exact delivery date because orders are transported by third-party carriers.

ORDER TRACKING

When available, tracking information will be provided so you can check the status of your shipment.

If tracking information shows that your order has been delivered but you have not received it, please contact us so we can help review the situation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the order cannot be delivered, any additional shipping costs related to reshipping may be the customer's responsibility.

SHIPPING DELAYS OR ISSUES

Luminora is not responsible for delays caused by carriers, weather conditions, force majeure events, logistical issues, or other circumstances beyond our reasonable control.

If your order experiences a shipping issue, please contact us at:

luminorahello@gmail.com

We will be happy to help review the status of your order and determine the best possible solution.